The delivery costs that never reach a report
Two numbers decide whether a delivery business survives here, and neither appears anywhere in a normal set of books: the share of parcels refused at the door, and the money sitting in riders' bags on the road. Both read as fuel.
A rider's bag is a till, and a refused delivery is a countable event. Both are problems this system already knows the shape of.
20–40%
of cash-on-delivery parcels refused at the door across the continent
1
delivery fee charged for a job sometimes done three times
10
things a transport operator loses money on, each computed from records that already exist
15 things, and what each one is for
Where something needs an account of your own before it will work, it says so. A page that promises an integration nobody can switch on is the fastest way to lose the second month of a subscription.
Cash on delivery
You know how much of your money is on the road at four in the afternoon
A rider's bag opens with a float, everything collected during the run is recorded against it, and it is counted back in at the end. The variance is surfaced rather than absorbed, the same way a till is.
A rider answers for what they took
Nobody is held to a customer who refused to pay
What is expected back is the float plus what was actually collected — never what was meant to be collected. That distinction is the difference between a control people accept and one they resent.
Every attempt counted
The second trip stops being invisible
Delivered, refused, nobody home, wrong address, cancelled — every try is recorded, including the ones that failed, because the failed ones are the cost nobody counts. Money can only be collected on a delivery that actually happened.
Who takes what they order
You find out which customers are costing you three trips each
How many parcels landed, how many were refused, and how many trips each parcel took. Computed only from your own history with that person, only once there is enough of it to mean anything, and never shared with anybody — a shared blacklist would be a better product and a much worse thing to build.
Delivery notes
Part deliveries stop becoming arguments
A delivery is not always the whole invoice. Part orders, back orders and a second trip on Thursday are ordinary, and every note knows what it delivered against — so what is still owed on an order is arithmetic rather than memory.
Couriers and waybills
The driver leaves with a manifest instead of a handful of paper
Which courier suits a parcel, what it will cost, what to write on the waybill, and a collection sheet the driver signs. Chargeable weight worked out rather than guessed.
Needs: Live tracking needs an account with that courier in your own name. The manifest, the costing and the waybill record work without one.
The day, in order
A driver gets a route instead of a pile
Stops put in the order they actually make sense in. Not optimal and it does not pretend to be — on a real day of six to twelve stops it is within a few percent, it is explicable, and it runs in a millisecond. A business does not want the mathematically best route; it wants to stop doubling back.
Can we fit it in
You stop promising a day you do not have
Ask whether a job fits into the day, and get told the next day it does.
Trips and stops
Where the vehicle went is a record, not a memory
Start, stops, arrival and departure, distance, and points along the way where the phone could send them. Works with no signal and syncs when there is some.
Detention
The time you give away at a customer's gate becomes billable
Arrival and departure are already recorded. The free period and the rate are yours. What is over the free period is a number you can put on an invoice instead of absorbing.
Empty running
You see the vehicles ending far from base with nothing to bring back
Computed from trips that already exist. The single largest avoidable cost in road freight and the one nobody measures.
Fuel and consumption
A fuel problem shows up as a pattern, not as one bad tank
Litres per hundred kilometres per vehicle, flagged when it moves — never on a single fill, because a single fill is noise.
Recoverable costs
Tolls and permits stop quietly becoming your cost
Costs marked recoverable that never reached an invoice, listed oldest first.
Maintenance by distance
A service happens at the kilometres, not when somebody remembers
Due dates computed off the odometer rather than the calendar, plus tyres and consumables as a cost per kilometre.
Load planning
You stop sending a vehicle out illegally loaded
Gross weight against what the vehicle may legally carry, before it leaves.
None of this is a separate subscription
Same ledger, same customer record, same team — read from a different angle.
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